Cancellation Policy


1. Scope & Purpose
This Cancellation Policy  applies to all purchases made through Soreza. It explains the circumstances under which customer may cancel an order, how to request a cancellation, and what happens after cancellation.

2. Cancellation Window

  • You may request to cancel an order within 24 hours of placing it.

  • After 24 hours, once your order has entered processing, packing, or has been shipped, we may no longer be able to cancel the order.

  • If the order is already dispatched, cancellation is not possible; in that case you may refer to our Return Policy (if eligible) once the item arrives.

3. How to Request a Cancellation

  • To cancel, please contact our Customer Support immediately via email at contact@soreza.com (or the support channel listed on our site).

  • Include your order number, name, and a statement that you wish to cancel.

  • We will respond as soon as possible to confirm whether the cancellation is possible.

4. Processing of Cancellation

  • If your cancellation request is accepted (within the allowed timeframe), we will process it promptly.

  • Refunds (if any) will be made via the original payment method (credit card, PayPal, etc.), unless otherwise agreed.

  • It may take several business days (depending on your bank/payment provider) for refunded funds to appear in your account.

5. Cases Where Cancellation May Be Denied or Limited

  • If the item has already been shipped or is in transit, cancellation is not possible.

  • If the item is a custom-made, personalized, or made-to-order product (if applicable), we may not allow cancellation once production has started.

  • If your order is subject to third-party fulfillment or drop-shipping, our ability to cancel may depend on their policies.

6. Partial Cancellations / Modifications

  • You may request changes (e.g. size, color, quantity) to your order within the 24-hour window, subject to stock availability.

  • Partial cancellations (removing an item from a multi-item order) are treated as a cancellation for that portion; refund will follow the same process.

7. No-Show / Non-Acceptance

  • If you fail to accept or pick up an item from a courier or postal service (e.g. “no-show”), the order is considered completed.

  • In such cases, we reserve the right to deduct any return shipping or restocking costs from your refund (if returns are applicable).

8. Refunds / Credit Notes

  • Refunds will be made to the payment method you originally used, unless otherwise agreed in writing.

  • If we are unable to refund to the original method (due to payment provider limitations), we may offer store credit or other arrangements.

9. Policy Changes
We may modify this Cancellation Policy at any time. Changes apply to new orders only; any cancellations for orders placed before the change will follow the policy in place when the order was made.

10. Contact Us
If you have any questions or concerns about cancellations, please reach out:
Email: contact@soreza.com
Business hours: Monday–Friday, 9:00 AM to 7:00 PM (UK time)